Times we commit to in writing
These are the default targets. We can move payroll dates to match your global calendar during onboarding. Business days and hours are Italian (CET/CEST).
| Area | Item | Target |
|---|---|---|
| Onboarding | Quote with full employment cost for a new hire | [1 business day] |
| Onboarding | Employment contract draft from complete data | [2 business days] |
| Onboarding | Employee registered and ready to start (EU citizen, complete documents) | [5 business days] |
| Onboarding | Start date for non-EU hires | Depends on visa; timeline given with the quote |
| Payroll | Monthly variables cut-off | [Day 15 of the month] |
| Payroll | Draft payroll register for your approval | [Day 20] |
| Payroll | Approval and funding deadline | [Day 23] |
| Payroll | Net pay credited to employees | [Day 27] |
| Payroll | Payslips, GL journal and F24 summary delivered | [Day 27] |
| Payroll | Off-cycle payment (correction, final pay) | [3 business days] |
| Support | Partner ops query: first response | [4 business hours] |
| Support | Partner ops query: resolution | [2 business days] |
| Support | Employee query: first response | [1 business day] |
| Support | Termination: notice and final pay calculation | [2 business days] |
| Reporting | Monthly SLA report | [By day 5 of the next month] |
Fixed Italian deadlines are not movable: taxes withheld and social contributions are paid through the F24 form by the 16th of the month after payment. Our calendar always leaves room for them.